Service Request Ticket - # 30509

Service Request Information

CONTACT Name Rushing, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2009 08:36 AM
Department University Computing Solutions Phone 89242
Location Email rushingj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070471[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag BZ0GP11 Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location

CPU Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro SP2, Microsoft Office Pro Plus 2007 from P0063499

Wired NIC 00:1A:A0:6F:1B:66

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Feb 12, 2009 11:15 AM 
Status changed from (1) Pending to (5) Completed
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Brian Witt Feb 12, 2009 11:15 AM 
John and I removed viral registry entries,
associated with the spoolers.exe virus, although
spoolers.exe was not found.
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Brian Witt Feb 12, 2009 11:13 AM 
Task reassigned to Brian Witt.
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Adam Wehner Feb 12, 2009 09:21 AM 
Task reassigned to UCS Tech.
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Chris Marsaglia Feb 12, 2009 08:38 AM 
In valsetz on the bottom floor at the south east 
corner of Valsetz. Has a variant of the 
service.exe. A different one but is acting the 
same way. No network connection, John has already 
looked at it and needs assistance.
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