Service Request Ticket - # 30512

Service Request Information

CONTACT Name Harvey Horning, Christine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2009 09:17 AM
Department Criminal Justice Phone 89712
Location Email harveyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040681[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 94t8z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:11:81


TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact rmeyer06@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Meyer
Email

Public

Entered by Date Memo
Ryan Meyer Mar 04, 2009 03:55 PM
Task reassigned to Ryan Meyer.
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Ryan Meyer Mar 04, 2009 03:55 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Kevin Elmore Mar 04, 2009 11:40 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Kevin Elmore Mar 04, 2009 11:40 AM
Imaged, named, bound.  Ready to deliver.  Also,
Firefox is now 3.0.6.
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Tricia Flaherty Mar 04, 2009 10:33 AM
please double check to make sure she is not the
only user of this station Debbie Braun in the
Humanities Office may be able to answer that question
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Tricia Flaherty Mar 04, 2009 10:31 AM
Task reassigned to UCS Tech.
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Tricia Flaherty Mar 04, 2009 10:31 AM
This station is in tech inbox #6 with GFA form
...this is an early replacement due to the on
board Nic being bad W#20070867[Edit Inv] is the Dell
Optiplex 755 to replace it
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Richard Kavanagh student Mar 03, 2009 10:41 AM
Task reassigned to Tricia Flaherty.
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Richard Kavanagh student Mar 03, 2009 10:41 AM
The onboard NIC has gone bad and we don't have any
spare 280's to replace the motherboard from. We're
going to have to replace this computer. 

I called and left a voice mail telling her this
and asking if there is any information we need to
pull off or if there are any other users for this
computer. 
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Richard Kavanagh student Mar 03, 2009 10:05 AM
going to check this out.
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Richard Kavanagh student Mar 03, 2009 10:05 AM
Task reassigned to Richard Kavanagh.
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Joan Guralnick Mar 03, 2009 09:59 AM
She just called and said that her machine is 
still not working.  She is annoyed.  She said 
that her machine has not worked for 4 weeks.  She 
does not have to be in the office.   She said 
Linda Kunze the Psych department secretary can 
let you in.  The only thing she uses this for is 
the internet and that doesn't appear to work.  
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Joan Guralnick Mar 03, 2009 09:55 AM
Task reassigned to UCS Tech.
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Joan Guralnick Mar 03, 2009 09:55 AM
Status changed from (5) Completed to (1) Pending
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Chris Marsaglia Feb 26, 2009 02:12 PM
This morning it was working, but recently the 
internet has become unable to attain. The page 
just doesn't load. It seems like it has relapsed. 
She would like it workuing by the end of the week 
and if Dr. Harvey isnt there, you can get a key 
from the Physchology Secretary.
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Ryan Meyer Feb 24, 2009 03:08 PM
Status changed from (1) Pending to (5) Completed
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Ryan Meyer Feb 24, 2009 03:08 PM
Forced gpupdate. Everything is working now. Says
this is the second time this school year she has
experienced this problem.
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Ryan Meyer Feb 24, 2009 12:37 PM
Will not recognize NIC on startup. that is the
error that she is refering to. Started in safe
mode and installed Service pack three. 
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Ryan Meyer Feb 24, 2009 12:36 PM
Task reassigned to Ryan Meyer.
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Octavio Cervantes Feb 24, 2009 09:19 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Octavio Cervantes Feb 24, 2009 09:19 AM
She called in and sounds irritated about not 
having her problem fixed on her computer. She has 
been calling in for the past two weeks. She says 
she is available till 9:45am this morning and 
from 2-4 this afternoon. also she said if she is 
not in, there is a person there who can let 
people into her office. 
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Chris Marsaglia Feb 19, 2009 09:21 AM
She called again. She will be there at 2-2.30 but 
the secretary will let anyone from Computing in.
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Chris Marsaglia Feb 12, 2009 02:52 PM
Only on campus on tuesdays and thursdays, between 
2 and 3 but she wont bethere this tuesday. Really 
she doesnt mind us dropping in when she isnt 
there, just need to communicate with the Linda 
Kunze, the Psy Secretary.
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Audrey Sundkvist Feb 12, 2009 02:34 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Richard Kavanagh student Feb 12, 2009 01:25 PM
Called and left  voice mail asking for availability.
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Chris Marsaglia Feb 12, 2009 09:20 AM
She tries to connect with the sceduler, email and 
firefox and what comes up is an address not 
found. It says a sercurity update was installed 
and the machine restarted. When she first started 
the computer a warning popped up and and she had 
to press F1 or F2 to setup, she pressed F1. 
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