Service Request Ticket

Service Request Information

CONTACT	Name	Neely, Kent	Date	Feb 12, 2009 01:20 PM
	Department	Creative Arts/Theater-Dance	Phone	89253
	Location		Email	neelyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080713 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6400, 2.53GHz, 6M, 1066MHz FSB
	Serial No.	DQ0J1J1	Location	PDR
	CPU	Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)
	OS	Unknown	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069163
	Wired NIC	00:21:70:D7:BC:F9
	Wireless NIC	00:21:5D:DA:8F:C6

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Feb 13, 2009 02:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Audrey Sundkvist	Feb 13, 2009 02:12 PM	Ryan and I delivered this.	Add Attachment
Audrey Sundkvist	Feb 12, 2009 04:22 PM	This is a new model laptop so I am setting it up from scratch, and will send it to the ghost machine once we're done.	Add Attachment
Richard Kavanagh student	Feb 12, 2009 02:52 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Tricia Flaherty	Feb 12, 2009 01:35 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Feb 12, 2009 01:35 PM	I am putting this in Tech Inbox #8 with New Equip setup form Please note this is for the Provost and needs to be set up ASAP...He is getting an extra battery and extra power supply in the bag	Add Attachment