Service Request Ticket - # 30522

Service Request Information

CONTACT Name Snow, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2009 01:28 PM
Department College of Education Phone 88623
Location Email snowe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070779[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
Serial No. DGF61G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065410

Wired NIC 00:1E:C9:64:7E:FD

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact kernanb@wou.edu 88000

Tracking

Entered by Date Memo
Bill Kernan
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 03, 2009 10:21 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Apr 03, 2009 10:21 AM 
Per Bill - Close out service request.  (Not sure 
of resolution.)
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Bill Kernan Feb 12, 2009 03:45 PM 
not a firewall issue.  i temporarily opened Eric's
workstation completely.  will continue to investigate
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Chris Marsaglia Feb 12, 2009 01:34 PM 
IP address: 
140.211.127.166
port:16000
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Chris Marsaglia Feb 12, 2009 01:32 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Chris Marsaglia Feb 12, 2009 01:30 PM 
When Eric logs in correctly and is taken to the 
Admin console but when he tries to do anything an 
error message comes up and says an unknown error 
has occured. Then when he presses OK it boots him 
off and shuts down. He thinks that his 
administrative powers have been taken away.
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