Service Request Ticket

Service Request Information

CONTACT	Name	Jameson, Katie	Date	Feb 12, 2009 05:07 PM
	Department	Financial Aid	Phone	88436
	Location		Email	jamesonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080586 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	HC23TH1	Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	HC23TH1	Location	was Mario Torres-Mora, FA
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642, transfered from W#20030415 Adobe Acrobat 8.0 Pro from P0064755, Adobe CS4 from P0068583 downgraded to Contribute 3 installed 12-2008
	Wired NIC	00:21:70:48:9F:96

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Dale Goodell	Feb 18, 2009 03:33 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Kevin Elmore	Feb 18, 2009 03:33 PM	Setup complete.	Add Attachment
Kevin Elmore	Feb 16, 2009 12:16 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Richard Kavanagh student	Feb 13, 2009 01:04 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 13, 2009 09:32 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Feb 13, 2009 09:31 AM	This is on counter with GFA in ITC008, with monitor W#20080601	Add Attachment