Service Request Ticket - # 30530

Service Request Information

CONTACT Name McConnel, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2009 09:37 AM
Department University Housing Phone 14900
Location Email mcconnes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070476[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
Serial No. 6BCJZD1 Location PDR

CPU Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro SP2, Microsoft Office Pro Plus 2007 from P0063499

Wired NIC 00:1A:A0:6B:9E:F4

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Mar 26, 2009 04:02 PM 
Status changed from (1) Pending to (5) Completed
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Brian Witt Mar 26, 2009 04:02 PM 
Looks like everything is working OK.
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Brian Witt Mar 17, 2009 04:27 PM 
****This is an email****

Sarah, are you still having an issue with your
computer?  Please let me know at your earliest
convenience so that we can handle the task
accordingly.

 

Thanks,

Residential Computing
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Brian Berkley Feb 13, 2009 11:46 AM 
Task reassigned to Brian Witt.
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Cinthya Mendez-Garcia Feb 13, 2009 09:41 AM 
available hours:
today anytime before 12:30

located in her office Landers on the second floor 
across from the computer lab. does not have a 
room number.
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Cinthya Mendez-Garcia Feb 13, 2009 09:39 AM 
says its been a while since this has happened but 
today it is taking her about 33min. and still 
does not let her into the machine. 

says she sees her desktop picture but the message 
pops up in a window.
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