Service Request Ticket

Service Request Information

CONTACT	Name	Ainsworth, DeAnn	Date	Feb 13, 2009 09:47 AM
	Department	Financial Aid	Phone	88681
	Location		Email	ainswod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080587 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	4H23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642, needs Digital StoreFront to Print to Printshop
	Wired NIC	00:21:70:48:B3:7D

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Kevin Elmore	Feb 18, 2009 03:34 PM	Setup complete.	Add Attachment
Dale Goodell	Feb 18, 2009 03:34 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Kevin Elmore	Feb 16, 2009 11:22 AM	Placed shortcut to http://zelmo.wou.edu on desktop for Digital StoreFront access.	Add Attachment
Kevin Elmore	Feb 16, 2009 11:21 AM	Place shortcut to http://zelmo.wou.edu on desktop	Add Attachment
Kevin Elmore	Feb 16, 2009 11:21 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Richard Kavanagh student	Feb 13, 2009 01:04 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 13, 2009 09:48 AM	This is on counter with GFA form in ITC 008 , with monitor W#20080602	Add Attachment