Service Request Ticket

Service Request Information

CONTACT	Name	Zygmont, Zenon	Date	Feb 13, 2009 10:17 AM
	Department	Business/Economics Division	Phone	88244
	Location		Email	zygmonz@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070941 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	C3B5CG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065792 installed as Office Pro 2003
	Wired NIC	00:1E:C9:78:6F:8E

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	cimende@wou.edu	88069

Entered by	Date	Memo
Cinthya Mendez-Garcia			Email Public
Entered by	Date	Memo
Cinthya Mendez-Garcia	Feb 13, 2009 10:25 AM	Task reassigned to Cinthya Mendez-Garcia.	Add Attachment
Cinthya Mendez-Garcia	Feb 13, 2009 10:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cinthya Mendez-Garcia	Feb 13, 2009 10:24 AM	will close the task	Add Attachment
Cinthya Mendez-Garcia	Feb 13, 2009 10:24 AM	says he just turned his back on it and then he looked at it again and the icons were up.	Add Attachment
Cinthya Mendez-Garcia	Feb 13, 2009 10:24 AM	called saying his icons and the start up menu have shown up.	Add Attachment
Cinthya Mendez-Garcia	Feb 13, 2009 10:18 AM	says he has tried rebooting his machine. his wallpaper shows up, but there is no icons on the desktop. available hours: today until 2pm says he will work on another machine at this time.	Add Attachment