Service Request Ticket

Service Request Information

CONTACT	Name	Kozisek, Susan	Date	Feb 13, 2009 10:36 AM
	Department	Financial Aid	Phone	88397
	Location		Email	kozises@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080589 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	HF23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642
	Wired NIC	00:21:70:48:B8:93

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Mar 11, 2009 08:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stanley Ratcliff	Mar 11, 2009 08:10 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Casey Sonflieth	Mar 10, 2009 02:20 PM	She calles back today and said that you were supposed to go move her computer down to the floor off of her desk. this was last month. and she said that you have not come back yet to do it. she was wondering when you would be able to. Phone:8-8397 Email:kozises@wou.edu	Add Attachment
Casey Sonflieth	Mar 10, 2009 02:18 PM	Task reassigned to UCS Tech.	Add Attachment
Casey Sonflieth	Mar 10, 2009 02:18 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Dale Goodell	Feb 18, 2009 03:35 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Kevin Elmore	Feb 18, 2009 03:35 PM	Setup complete.	Add Attachment
Kevin Elmore	Feb 16, 2009 12:54 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Richard Kavanagh student	Feb 13, 2009 01:04 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 13, 2009 10:37 AM	This is on counter in ITC 008 with GFA form, monitor is W#20080604	Add Attachment