Service Request Ticket - # 30541

Service Request Information

CONTACT Name Young, Niki   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2009 12:07 PM
Department Center for Academic Innovation Phone 88895
Location Email youngn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040961[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. 8YM3Q71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053370

Wired NIC 00:12:3F:D8:99:6F


Wireless NIC 00:12:F0:88:A8:0B

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact swartzer@wou.edu 88795

Tracking

Entered by Date Memo
Ron Swartzendruber
Email

Public
Entered by Date Memo
Stanley Ratcliff Mar 12, 2009 12:39 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Stanley Ratcliff Mar 12, 2009 12:39 PM 
Called and confirmed that its been fixed
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Ron Swartzendruber Mar 11, 2009 05:08 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Ron Swartzendruber Mar 11, 2009 05:08 PM 
Another one I missed while out sick.  I think the
problem has already been fixed, but contacted her
to confirm.
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Brian Berkley Feb 13, 2009 02:35 PM 
Task reassigned to Ron Swartzendruber.
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Cinthya Mendez-Garcia Feb 13, 2009 12:10 PM 
I walked her through "map network drives" and had 
her click on h: drive then had her type 
\\cougar\mydocuments in the folder white little 
window. 

it gave her an error message, she said that her h 
drive is showing up as elixir instead of cougar. 
I had her type in \\elixir\mydocuments but did 
not connect her. 

she is using a dell computer not a mac. 

available hours:
today until 2pm
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