Service Request Ticket

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Service Request Information

CONTACT	Name	Gonzalez-Viana, Eduardo	Date	Feb 16, 2009 10:10 AM
	Department	Humanities Division	Phone	88249
	Location		Email	gonzale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040645 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	8TH8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751
	Wired NIC	00:11:43:BB:13:82

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Feb 25, 2009 04:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Audrey Sundkvist	Feb 25, 2009 04:21 PM	He has ben given a replacement machine.	Add Attachment
Audrey Sundkvist	Feb 20, 2009 02:03 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Feb 20, 2009 02:03 PM	Duplicate task.	Add Attachment
Audrey Sundkvist	Feb 17, 2009 03:15 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Audrey Sundkvist	Feb 17, 2009 03:15 PM	Richard and Big Ryan ran malware remove tools this morning. The task was placed by Brad in Brian's queue while they were out, so they didn't update it. Malware is removed. The H:\ drive issue is unknown whether or not it is resolved. I left a voice mail asking him to call and let us know.	Add Attachment
Brian Berkley	Feb 16, 2009 10:15 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Feb 16, 2009 10:15 PM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	Feb 16, 2009 10:12 PM	I have a script in the I:\staff\berkleyb\scripts that will change registry keys if his comp has the malware on it.	Add Attachment
Brian Berkley	Feb 16, 2009 10:10 PM	HU40645GONZALE is his comp, I can't reach it from my desktop. His user account didn't have an H: drive home directory sting. Need Ron to script query for AD that can find users without that and change it.	Add Attachment
Brian Berkley	Feb 16, 2009 10:05 PM	It would be nice if someone had gotten the WOU #.....	Add Attachment
Brad Dougherty	Feb 16, 2009 01:50 PM	Task reassigned to Brian Berkley.	Add Attachment
Brad Dougherty	Feb 16, 2009 01:50 PM	His H drive isn't mapping. I ran gpudate /force on his box and that didn't help. I manually mapped his H drive so he could do his work.	Add Attachment
Richard Kavanagh student	Feb 16, 2009 01:19 PM	Brad says he is having some basic malware issues he would like checked out. I've called him and I'll be headed over at 10:00 Tuesday 2-17-09	Add Attachment
Richard Kavanagh student	Feb 16, 2009 01:15 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Feb 16, 2009 01:14 PM	Task reassigned to Rebecca Murphy.	Add Attachment
Kate Bappe	Feb 16, 2009 11:51 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kate Bappe	Feb 16, 2009 11:51 AM	Will be in his office until someone can make it over there. It is impossible for him to work on anything until he has this fixed.	Add Attachment
Patrick Shanley	Feb 16, 2009 10:16 AM	when eduardo tries to open a word document from his my documents h:drive an error message occurs that says, 'this page has an unspecified security risk.' he doesn't know why there is a risk but he decided not to try and open it out because he is afraid it might crash his computer.	Add Attachment