Service Request Ticket - # 30565

Service Request Information

CONTACT Name McGrew, Cat   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 16, 2009 10:35 AM
Department VP Academic Affairs/Provost Phone 88674
Location Email mcgrewc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050288[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Optiplex SX280, Pentium 4, 3.20GHz, 1M, 800MHz FSB
Serial No. 3NNL481 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0053991

Wired NIC 00:12:3F:94:1F:1C

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Feb 25, 2009 01:34 PM 
Status changed from (1) Pending to (5) Completed
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Audrey Sundkvist Feb 25, 2009 01:34 PM 
This was reimaged on Friday 2/20.
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Audrey Sundkvist Feb 20, 2009 02:03 PM 
Task reassigned to Audrey Sundkvist.
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Chris Marsaglia Feb 19, 2009 04:22 PM 
She called back and she getting a bit impatient 
over the "time that this task has taken"
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Chris Marsaglia Feb 19, 2009 04:21 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Emily Kavanagh Feb 17, 2009 04:43 PM 
Still waiting for this to get fixed. She doesn't
know why quick time isn't working in that class
room. She needs it fixed before tomorrow
(2/18/09)at 1PM
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Stanley Ratcliff Feb 17, 2009 10:44 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Stanley Ratcliff Feb 17, 2009 10:44 AM 
Called and left a VM
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Richard Rogers Feb 16, 2009 04:00 PM 
Cat called again checking the status.  This needs 
to be done no later then Wednesday February the 
18th, by 1pm because she has class at 1pm and she 
needs athe video for class.
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Kate Bappe Feb 16, 2009 01:01 PM 
Priority changed from (3) Priority to (2) High Priority.
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Kate Bappe Feb 16, 2009 01:00 PM 
Called in to check on it. Quicktime is not 
working off of the internet. WOU# 20050288[Edit Inv]
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Patrick Shanley Feb 16, 2009 10:36 AM 
this software is unavailable and she wanted 
someone to update the quicktime or download it to 
the computer so that she can play it before her 
class at 12:30 today
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