Service Request Ticket - # 30566

Service Request Ticket - # 30566

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Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Feb 16, 2009 11:28 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030472 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 2.80GHz
	Serial No.	CC5T741	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft Office 2003 Pro from P0046146 installed as Office XP Pro, Acrobat Pro v6.0 from P0046293 transfer to W#20070865
	Wired NIC	00:90:27:14:B9:BF

TECHS	Submitted by	Kate Bappe	Contact	kbappe@wou.edu	88069
	Primary Technician		Contact	kelmore@wou.edu	88925

Tracking

Entered by	Date	Memo
Kevin Elmore			Email Public
Entered by	Date	Memo
Kevin Elmore	Mar 02, 2009 12:39 PM	Task reassigned to Kevin Elmore.	Add Attachment
Kevin Elmore	Mar 02, 2009 12:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kevin Elmore	Mar 02, 2009 12:39 PM	There was only 256MB RAM in the 30472 machine...	Add Attachment
Adam Shinn	Feb 27, 2009 04:25 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 25, 2009 03:02 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Feb 25, 2009 03:01 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Feb 25, 2009 03:01 PM	THe old machine is being tempremental since it has been returned please replace this station as soon as possible since there are multiple people trying to use this station in Niki's abscence	Add Attachment
Tricia Flaherty	Feb 23, 2009 01:30 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 23, 2009 01:29 PM	the replacement desktop is W#20070865 and 22 inch display W#20080508 and are located in tech inbox#7 with GFA setup form please note the special Instructions that are requested by STEVE TAYLOR to get data off old hard Drive.	Add Attachment
Richard Kavanagh student	Feb 18, 2009 04:47 PM	Ryan M and I were at the NS for another issue when this task was brought to our attention. The computer has a bad video card so we took the machine back to the ITC lab to fix.	Add Attachment
Tricia Flaherty	Feb 17, 2009 04:56 PM	I call Sharyne Ryals and left msg so she was aware of the plans to replace this station with a new one	Add Attachment
Tricia Flaherty	Feb 17, 2009 04:42 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Feb 17, 2009 04:41 PM	Steve called me on this directly, I will be getting a machine ready this week to replace this station, This is the station that Niki Winslow uses in the Nat Sci Division office and may need data recovered off Hard Drive please contact Steve about the Hard Drive data they need recovered	Add Attachment
Emily Kavanagh	Feb 17, 2009 03:43 PM	She just called back to see when someone was gonig to look into this	Add Attachment
Tricia Flaherty	Feb 17, 2009 03:39 PM	This will need to be GFA replaced but they may need info of the old hard drive that the NS dept needs.	Add Attachment
Kate Bappe	Feb 16, 2009 11:31 AM	Computer 20030472 is not Starting up. It is in NS 104 the phone number is 88206. The screen reads "Windows cannot start normally due to hardware or software changes."	Add Attachment