Service Request Ticket

Service Request Information

CONTACT	Name	McDonald, David	Date	Feb 16, 2009 02:37 PM
	Department	Admissions Office	Phone	88919
	Location		Email	mcdonald@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080379 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	HFFBGH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067762 installed as Offcie Pro 2003
	Wired NIC	00:21:70:A3:AA:69
	Wireless NIC	00:21:5C:6F:F7:B3

TECHS	Submitted by	Richard Rogers	Contact	rrogers@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Feb 18, 2009 10:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stanley Ratcliff	Feb 18, 2009 09:38 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Cinthya Mendez-Garcia	Feb 18, 2009 08:51 AM	called to check the status of the task	Add Attachment
Emily Kavanagh	Feb 17, 2009 02:43 PM	He says he's tryed hit F8 and nothing has worked. He would like to get this fixed soon	Add Attachment
Adam Wehner	Feb 16, 2009 06:05 PM	He needs to hit fn. f8	Add Attachment
Richard Rogers	Feb 16, 2009 02:38 PM	Monitors: 20050808 & 20050807. Is in office today Monday the 16th until 5pm and tomorrw from 8am to 10am.	Add Attachment