Service Request Ticket - # 30590

Service Request Information

CONTACT Name Allen, Warren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 17, 2009 11:54 AM
Department Health & Exercise Science Phone 88266
Location Email allenw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060353[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 USFF, 3.40GHz, 2x2M, 800MHz FSB
Serial No. 4T0MXB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059159,

Wired NIC 00:13:72:E8:DF:E7


TECHS Submitted by Jeff Sawyer Contact jsawye1@wou.edu 88069
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Richard Kavanagh student Feb 08, 2010 08:46 AM
Task reassigned to Self Resolved.
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Richard Kavanagh student Feb 08, 2010 08:46 AM
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Feb 08, 2010 08:46 AM
Not sure why this is still open. I know this station 
has been imaged a long time ago.
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Richard Kavanagh student Mar 13, 2009 01:35 PM
****This is an email****
Hi Richard,
Actually yes I have attempted to show some media
requiring a Flash Player and it still will not
play video discussion from the source I can play
on my office system or at the Library or other
media players around campus. Here is a link to
what I'm attempting fro the NEJM Archives.
http://content.nejm.org/content/vol359/issue7/images/data/669/DC1/NEJM_PerspRT_Organ_Donation.shtml
Thanks for your help with this, it would be nice
to access this next term.
Warren Allen
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Richard Kavanagh student Mar 11, 2009 04:35 PM
****This is an email****
Hello,

This is Richard from UCS. I'm e-mailing you to ask
if you're still having issues with the media
software on the smart classroom computer in OPE 107.

I see from our notes that a technician went over
and cleared out some malicious software from that
computer and double checked that it had the
standard media software on February 24 but no one
contacted you about this. I just wanted to be sure
that you have not had any more issues with this
system before the task gets closed.

Please contact us about this either by calling us
at extension 88925 or by e-mailing me directly at
rkavanagh08@wou.edu. Either way you contact us
please referance your service request number 30590.

If we do not hear from you by next Friday,
3-20-09, we will consider this issue resolved and
close the task.

Thank you for your time,
Richard Kavanagh
University Computing Services
Lead Student Technician
rkavanagh08@wou.edu
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Richard Kavanagh student Feb 24, 2009 08:04 AM
The computer was infected with the u-torrent
malware. Brian took Ryan M and I over there to
show us how he removes it. While we where there we
looked at the media player stuff on that computer
and it has real player, quicktime, and k-lite. I'm
going to e-mail Allen about what exactly he's
trying to play so that we can take a closer look
at the problem when the room is open.
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Richard Kavanagh student Feb 23, 2009 03:32 PM
This room is open at 4 tonight. I'll go take a
look at it then.
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Richard Kavanagh student Feb 23, 2009 03:25 PM
Task reassigned to Richard Kavanagh.
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Kate Bappe Feb 23, 2009 01:20 PM
Priority changed from (3) Priority to (2) High Priority.
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Kate Bappe Feb 23, 2009 01:20 PM
The computer he needs this done to is in Old PE 
room 107 he needs this done as soon as possible. 
It should be accessable all day. He said that he 
had relayed the class number information before 
but it is not in the information here. He needs 
this for class and sounded a little frustrated.
Wou number# 20060353[Edit Inv]
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Audrey Sundkvist Feb 19, 2009 04:21 PM
Someone just needs to connect to it or visit it to
verify.
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Audrey Sundkvist Feb 19, 2009 04:21 PM
Since this machine was recently imaged it likely
has these things.
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Jeff Sawyer Feb 17, 2009 11:55 AM
This computer was just installed in the room and 
they need media players installed for class use. 
He mentioned flashplayer, realplayer and windows 
media that need to work on the computer. 
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