Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Feb 18, 2009 03:11 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070935 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BS4J9G1	Description	Dell OptiPlex 755 USFF, 2.66GHz, 6M,VT,1333MHzFSB
	Serial No.	BS4J9G1	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	WIN XP Pro downgrade,MS Office Pro Plus 2007 from P0065768 installed as Office Pro 2003
	Wired NIC	00:1E:C9:73:62:8A

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	rjohnson07@wou.edu	88925

Entered by	Date	Memo
Ryan Johnson			Email Public
Entered by	Date	Memo
Ryan Johnson	Feb 25, 2009 03:33 PM	Task reassigned to Ryan Johnson.	Add Attachment
Ryan Johnson	Feb 25, 2009 03:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Johnson	Feb 25, 2009 03:33 PM	Was reghosted and returned.	Add Attachment
Ryan Johnson	Feb 23, 2009 04:34 PM	Task reassigned to UCS Tech.	Add Attachment
Ryan Johnson	Feb 23, 2009 04:34 PM	The system keeps coming up with windows installer service errors, as well as encryption-based errors. It takes six minutes to log into the thing, but once it, it's reasonably fast. However, I was unable to access the internet at all. Tried running regular diagnostic programs, but I couldn't get into most programs. Was able to run CCleaner, but that was it. Contacted Nathan with recommendations to have it brought into the shop.	Add Attachment
Stanley Ratcliff	Feb 23, 2009 04:03 PM	Task reassigned to Ryan Johnson.	Add Attachment
Nathan Sauer	Feb 20, 2009 05:29 PM	The computer is in APS 301 console.	Add Attachment
Ryan Johnson	Feb 20, 2009 03:11 PM	Called and left a message.	Add Attachment
Audrey Sundkvist	Feb 19, 2009 09:25 AM	APSC 301 Dell OptiPlex 755	Add Attachment
Nathan Sauer	Feb 18, 2009 03:18 PM	Also, had a report that it asks for administrator password to use a USB drive. On more than one occasion.	Add Attachment