Service Request Ticket - # 30629

Service Request Ticket - # 30629

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Service Request Information

CONTACT	Name	Gonzalez-Viana, Eduardo	Date	Feb 19, 2009 07:53 AM
	Department	Humanities Division	Phone	88249
	Location		Email	gonzale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040645 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	8TH8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751
	Wired NIC	00:11:43:BB:13:82

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Feb 25, 2009 04:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Audrey Sundkvist	Feb 25, 2009 04:09 PM	I delivered the newmachine and installed the free applications he wanted: Windows' Live Messenger CheapVoIP.com	Add Attachment
Audrey Sundkvist	Feb 25, 2009 04:04 PM	His monitor is W#20040628.	Add Attachment
Tricia Flaherty	Feb 20, 2009 10:45 AM	replacement machine is in tech inbox # 6, I need info on his cuurent monitor as there is no inventory info for one I would like to see what size monitor he currently has and what its W# is and see if it needs to be repalced as well	Add Attachment
Audrey Sundkvist	Feb 20, 2009 10:17 AM	Tricia is looking for a replacement machine for him. I am going to deliver W#20080241 as a temporary machine.	Add Attachment
Audrey Sundkvist	Feb 20, 2009 08:27 AM	Actually, when I left last night it was imaging. It died halfway through and amber lighted. I tried 2 other power supplies and they each gave different yellowy flashing light signals.	Add Attachment
Audrey Sundkvist	Feb 19, 2009 04:51 PM	Imaged, named, bound, admin'd, and ready to be delivered again. I should be able to deliver it tomorrow morning at about 8:30am. I left Eduardo a message explaining that.	Add Attachment
Audrey Sundkvist	Feb 19, 2009 04:00 PM	I have his computer and am going to reimage it. The NIC is working, but it is quite slow and missing a lot of updates. Since he has all of his data backed-up on a USB drive (I helped him do this) or it's in his H:\ drive I am just going to reimage it.	Add Attachment
Chris Marsaglia	Feb 19, 2009 01:52 PM	He just called and was wondering where Adrey was. He was looking to head home but will wait.	Add Attachment
Audrey Sundkvist	Feb 19, 2009 11:50 AM	I left a note for Eduardo letting him know I'd come back at about 1:30 to pickup his computer for reimaging.	Add Attachment
Audrey Sundkvist	Feb 19, 2009 11:34 AM	The light on the NIC is showing up fine, but there is no Network devices in Device Manager and ipconfig also finds nothing (of course). Possibly a Maleware issue or a bad NIC. The machine is a GX280 and we have no spare Motherboards.	Add Attachment
Audrey Sundkvist	Feb 19, 2009 11:33 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Chris Marsaglia	Feb 19, 2009 11:04 AM	Eduardo called back and he needs to access his documents because he has a class. He also askes if a tech could go out to him and work on it.	Add Attachment
Chris Marsaglia	Feb 19, 2009 09:27 AM	Eduardo asked specifically for brad.	Add Attachment
Chris Marsaglia	Feb 19, 2009 07:55 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Chris Marsaglia	Feb 19, 2009 07:54 AM	You can not connect to internet and can not enter his documents.	Add Attachment