Service Request Ticket - # 30641

Service Request Information

CONTACT Name Loving, Mollie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 19, 2009 09:40 AM
Department Disability Access Services Phone 88250
Location Email lovingm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030672[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. C660Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:56:85

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Feb 19, 2009 01:37 PM 
Task reassigned to Dale Goodell.
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Dale Goodell Feb 19, 2009 01:37 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Feb 19, 2009 01:37 PM 
RUNDLL32 errors.  Ran Windows Update: allowed
Windows Update to install its latest version,
upgraded to Microsoft Update, installed SP3 and a
few minor updates.  Copied wResetSUSClientID.bat
file to All Users' Startup folder.  Problem seems
to be resolved.  This is a very slow machine that
is eligible for GFA replacement.
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