Service Request Ticket - # 30651

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Service Request Information

CONTACT	Name	Tighe, Scott	Date	Feb 19, 2009 12:57 PM
	Department	Criminal Justice	Phone	14003
	Location		Email	tighes@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Computer	Edit WOU #	20060122 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1C7FPB1	Description	OptiPlex GX620 SFF, 4.30GHz, 2x2M, 800MHz FSB
	Serial No.	1C7FPB1	Location	PDR 2023 Giveaway
	CPU	Pentium 4-3.06Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0058744
	Wired NIC	00:13:72:A8:10:50
TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Feb 19, 2009 03:29 PM	Task reassigned to Self Resolved.	Add Attachment
Richard Kavanagh student	Feb 19, 2009 03:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Feb 19, 2009 03:29 PM	Duplicate of 30652	Add Attachment

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