Service Request Ticket - # 30667

Service Request Information

CONTACT Name Payton, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2009 11:07 AM
Department Phone 88967
Location Email paytons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060341[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini, 1.83GHz Intel Core Duo #Z0DN
Serial No. G86384CVW0D Location PDR 2023 Giveaway

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Unknown Software MS Office Pro 2004 from P0059051, Windows XP Pro from P0058962, Adobe Web bundle includes CS2.3 MAC and Studio v8 MAC from P0060616, Adobe CS4 Design Prem Mac from P0070829, Adobe Acrobat PRO v9 Win License from P0070415, Microsoft Office Mac 2008 License from P0071719

Wired NIC 00:16:CB:97:C5:D9


Bluetooth NIC 00:16:CB:13:6B:14

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Mar 13, 2009 07:48 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Mar 13, 2009 07:48 AM 
Completed.  I had to upgrade Mac OS to 10.5, then
run updates.  Also had to update Boot Camp to 2.1.
 At this point, the SP3 patch worked.  I ran
Windows Update again to get everything.  The Anzio
installation went fine.
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Dale Goodell Mar 05, 2009 03:48 PM 
Cannot install Windows XP SP3 on a dual-boot Mac
with Mac OS X less than 10.5.  Sue's is 10.4.  I
will work with Richard to install this upgrade
next week, then proceed with the SP3 and other
updates, as well as the Anzio installation.
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Dale Goodell Mar 04, 2009 03:57 PM 
Windows is out-of-date with updates (RUNDLL
errors).  Need to install SP3 and other updates,
and copy the wReset... batch file before I install
Anzio.  I will continue this task on Thursday morning.
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Tricia Flaherty Feb 20, 2009 04:13 PM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Feb 20, 2009 04:13 PM 
This is related to Library and the
catalogue/checkout process...I'm passing this off
to Dale as he is familiar with this software
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Ryan Meyer Feb 20, 2009 03:43 PM 
Task reassigned to Tricia Flaherty.
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Cinthya Mendez-Garcia Feb 20, 2009 11:07 AM 
****This is an email****
Hi, I need to have the Anzio software installed 
on my machine. 20060341[Edit Inv]
Thanks

Sue Payton
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