Service Request Ticket

Service Request Information

CONTACT	Name	Lincicum, Shirley	Date	Feb 20, 2009 03:10 PM
	Department	Library & Media Services	Phone	88890
	Location		Email	lincics@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070139 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	9BGBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Acrobat Pro 9 from P0070742
	Wired NIC	00:1A:A0:53:17:D7

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	cimende@wou.edu	88069

Entered by	Date	Memo
Cinthya Mendez-Garcia			Email Public
Entered by	Date	Memo
Cinthya Mendez-Garcia	Feb 20, 2009 03:13 PM	Task reassigned to Cinthya Mendez-Garcia.	Add Attachment
Cinthya Mendez-Garcia	Feb 20, 2009 03:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cinthya Mendez-Garcia	Feb 20, 2009 03:13 PM	They are going to see if Britta is able to log in again. she was successful, changing this task to completed.	Add Attachment
Cinthya Mendez-Garcia	Feb 20, 2009 03:12 PM	says when she tries to log in it tells her she is not an administrator on that machine. Shirley was able to log in and added the student worker Britta as an administrator.	Add Attachment