Service Request Ticket - # 30688

Service Request Ticket - # 30688

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Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Feb 23, 2009 10:48 AM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050968 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	JGCN491	Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
	Serial No.	JGCN491	Location	was John Killoran, TR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	TR has site license for Office Pro 2003, his office upgraded Dec2010 to Office 2010 Pro Plus on P00( order#5362)installed as Office 2007, CorelDRAW Graphics Suite X3 from P0063200, Endnote X1.0.1 from P0065757
	Wired NIC	00:12:3F:CA:B4:92

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	rmeyer06@wou.edu	88925

Tracking

Entered by	Date	Memo
Ryan Meyer			Email Public
Entered by	Date	Memo
Ryan Meyer	Feb 24, 2009 11:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Meyer	Feb 24, 2009 11:24 AM	Called and rechecked to verify everything is working properly, and it is.	Add Attachment
Richard Kavanagh student	Feb 23, 2009 03:33 PM	Task reassigned to Ryan Meyer.	Add Attachment
Richard Kavanagh student	Feb 23, 2009 03:20 PM	His computer is getting the rundll32 error. Ryan M and I went by and started SP3 installing. We will check back in on this at around 4.	Add Attachment
Richard Kavanagh student	Feb 23, 2009 02:43 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Rogers	Feb 23, 2009 02:28 PM	Computer is non-responsive at all. Cannot even get passed the cnrtl+alt+del screen. Needs taken care of as sson as possible.	Add Attachment
Kate Bappe	Feb 23, 2009 11:39 AM	Did another restart, he still doesn't have the email and now he doesn't have network drives or internet. The computer is in room TO 242. John Killoran user. Nancy Ganson is helping him because he is very busy. She has access to his office. She will be here from 1 to 5 today and from 8 until 5 tomorrow with a lunch break between 12 and 1pm.	Add Attachment
Patrick Shanley	Feb 23, 2009 10:50 AM	When he logs in his computer prompts him to operate in safe mode, he thinks this is why he has been unable to receive certain emails, and he has be waiting for particular messages	Add Attachment
Patrick Shanley	Feb 23, 2009 10:49 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment