Service Request Ticket - # 30689

Service Request Information

CONTACT Name Vanderburg, Judy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2009 10:58 AM
Department Human Resources Phone 88131
Location Email vanderj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060226[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 72L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:59:83

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Mar 11, 2009 10:12 AM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Mar 11, 2009 10:12 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Joan Guralnick Mar 05, 2009 11:06 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jeff Sawyer Mar 05, 2009 10:09 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Jeff Sawyer Mar 05, 2009 10:09 AM 
Called and left a VM explaining how to install 
the compatibility pack as explained below.
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Brian Berkley Feb 24, 2009 04:36 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Feb 24, 2009 04:36 PM 
Called and left VM, it is a self-service app.

Go to start, control panel, add/remove programs,
add new programs, and click on the office 2007
compatibility pack.
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Joan Guralnick Feb 23, 2009 11:01 AM 
#20060226[Edit Inv].
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Joan Guralnick Feb 23, 2009 10:59 AM 
I'm waiting for the WOU#
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