Service Request Ticket

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CONTACT	Name	Van Steeter, Mark_old	Date	Feb 23, 2009 12:00 PM
	Department	Social Science	Phone	88855
	Location		Email	vanstem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080621 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
	Serial No.	SQP8490SCZE6	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office MAC 2008 from P0068701, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand)
	Wired NIC	00:23:32:98:B7:F9
	Wireless NIC	00:23:12:1D:7C:47
	Bluetooth NIC	00:23:12:42:91:48

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Mar 19, 2009 10:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Mar 19, 2009 10:51 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Mar 19, 2009 10:51 AM	Task reassigned to UCS Tech.	Add Attachment
Richard Kavanagh student	Mar 19, 2009 10:22 AM	Task won't let me complete it.	Add Attachment
Richard Kavanagh student	Mar 19, 2009 10:21 AM	His printer is all hooked up :)	Add Attachment
Richard Kavanagh student	Mar 17, 2009 02:06 PM	**This is an email** Richard, How about Thursday morning between 10 and 12. Mark	Add Attachment
Richard Kavanagh student	Mar 17, 2009 10:00 AM	**This is an email** Hello, This is Richard from UCS. I'm e-mailing you to let you know that I have found a cable that will hopefully allow your new iMac to connect to the HP printer in your office. I just wanted to know if there where any particular time when it would be convenient for me to come by and hook this up for you. You can contact me via e-mail at rkavanagh08@wou.edu or you can leave a message with the help desk at extension 88925. If you call the help desk please be sure to referance your service request number 30692. Thank you for your time, Richard Kavanagh University Computing Services Lead Student Technician rkavanagh08@wou.edu	Add Attachment
Richard Kavanagh student	Mar 02, 2009 04:28 PM	I got this mac set up. He has an old HP printer at his desk that he would like to use with his new mac. The printer only has a parallel port but I think we may have a converter that will work. I'll leave this open until I have a chance to head back up there and test this out.	Add Attachment
Adam Shinn	Feb 25, 2009 10:37 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Adam Shinn	Feb 25, 2009 10:37 AM	thurs. around 10 This imac needs to be delivered. I have class until noon. So Richard if you could bring this over that would be great, if not assign it back to me and I will try to take care of it at a later time. Thanks	Add Attachment
Adam Shinn	Feb 25, 2009 10:33 AM	Task reassigned to Adam Shinn.	Add Attachment
Tricia Flaherty	Feb 25, 2009 10:11 AM	he will be in his office between now and 11:45am and was wondering if any body was gonna be able to make it today	Add Attachment
Casey Sonflieth	Feb 25, 2009 10:02 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Casey Sonflieth	Feb 25, 2009 10:02 AM	Adam Shinn is not in today and has class today...he tried to find another tech but was not able to.	Add Attachment
Adam Shinn	Feb 24, 2009 11:51 AM	called him today he said he has some stuff he wants to make sure he gets xfered over to his H: He would like someone to come install it tomorrow between 10 and 11... Also, the network drives will need to be mapped on his acct when he longs in. Other than that it is good to go.	Add Attachment
Adam Shinn	Feb 23, 2009 03:10 PM	Task reassigned to Adam Shinn.	Add Attachment
Tricia Flaherty	Feb 23, 2009 12:01 PM	This is on counter in ITC008, this user is going from PC desktopW#20030621 and 17 inch FP display W#20030987	Add Attachment