Service Request Ticket - # 30696

Service Request Ticket - # 30696

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Service Request Information

CONTACT	Name	Baxter, Diane	Date	Feb 23, 2009 12:40 PM
	Department	Creative Arts/Music	Phone	88542
	Location		Email	baxterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030826 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	N/A	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:4B:08

TECHS	Submitted by	Kate Bappe	Contact	kbappe@wou.edu	88069
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Mar 03, 2009 09:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Mar 03, 2009 09:46 AM	She is all up and running now.	Add Attachment
Octavio Cervantes	Mar 03, 2009 09:05 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Octavio Cervantes	Mar 03, 2009 09:05 AM	Called in again today. Is mad about not having her prining problem fixed.	Add Attachment
Cinthya Mendez-Garcia	Feb 27, 2009 09:20 AM	called and said it is not just her. This is happening to keller who is right next to her.	Add Attachment
Cinthya Mendez-Garcia	Feb 27, 2009 09:20 AM	called and said it is not just her. This is happening to keller who is right next to her.	Add Attachment
Brian Berkley	Feb 26, 2009 02:39 PM	Task reassigned to Adam Wehner.	Add Attachment
Joan Guralnick	Feb 26, 2009 02:26 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joan Guralnick	Feb 26, 2009 02:26 PM	**This is an email** Hi ho Joan, So....our offices (Keller's and mine) here in APS have no printer connections that will cooperate. I've had a call into the office at 88925 but so far no help. I can't even print to the one that's in my office, let alone over to the music office. I have to email things to people and then have them print it out. Do you have any idea what's happened? Help! Lonnie wrote that you gave Bill your notice. Holy cow, what are we gonna do?? Lunch again sometime? Thanks for your help. Diane Dr. Diane Baxter, Chair Professor of Music Western Oregon University Monmouth, Oregon 97361 503-838-8542	Add Attachment
Kate Bappe	Feb 23, 2009 12:42 PM	Is unable to print from her computer. It shows the printers and allows her to send the jobs but it will not print. She tried multiple printers. The job just stays in the queue. Her office can be accessed all day, the office assistant can give access. Wou # 20030826	Add Attachment