Service Request Ticket

Service Request Information

CONTACT	Name	Summers, Jill	Date	Feb 24, 2009 10:18 AM
	Department	Bookstore	Phone	88300
	Location		Email	summersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070431 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	JWRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003MS OneNote2007 from P0074895,
	Wired NIC	00:1A:A0:68:C4:51

TECHS	Submitted by	Jeff Sawyer	Contact	jsawye1@wou.edu	88069
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Mar 18, 2009 01:19 PM	Task reassigned to Adam Shinn.	Add Attachment
Casey Sonflieth	Mar 18, 2009 12:57 PM	Task reassigned to Casey Sonflieth.	Add Attachment
Casey Sonflieth	Mar 18, 2009 12:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Casey Sonflieth	Mar 18, 2009 12:57 PM	She called back and told me that i can close the task.	Add Attachment
Casey Sonflieth	Mar 18, 2009 12:56 PM	She called back and told me that i can close the task.	Add Attachment
Adam Shinn	Mar 18, 2009 11:39 AM	called and left a vm.	Add Attachment
Adam Shinn	Mar 13, 2009 02:38 PM	called twice in the past hour. no answer	Add Attachment
Adam Shinn	Feb 25, 2009 03:55 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Adam Shinn	Feb 25, 2009 03:55 PM	Jill's VM says she is out of the office until March 10th. Putting this task on hold until then.	Add Attachment
Adam Shinn	Feb 25, 2009 03:04 PM	Task reassigned to Adam Shinn.	Add Attachment
Jeff Sawyer	Feb 24, 2009 10:19 AM	She is getting the following message when she tries to open it: "File C:/programfiles/MSIMG32/dll" belongs to adware/pua Sophos antivirus	Add Attachment