Service Request Ticket - # 30738

Service Request Information

CONTACT Name Shrestha, Uma   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2009 08:23 AM
Department Humanities Division Phone 88377
Location Email shrestu@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030832[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. CN-0H4313-42940-44G-02T4 Location PDR

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:57:29

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Feb 25, 2009 02:20 PM 
Status changed from (1) Pending to (5) Completed
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Audrey Sundkvist Feb 25, 2009 02:20 PM 
I delivered the reimaged machine.
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Audrey Sundkvist Feb 25, 2009 10:55 AM 
Brian and her registry and she was infected with
Malware. Brian decided we should reimage it.
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Audrey Sundkvist Feb 25, 2009 09:32 AM 
Task reassigned to Audrey Sundkvist.
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Cinthya Mendez-Garcia Feb 25, 2009 08:53 AM 
says she has tried restarted her machine
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Cinthya Mendez-Garcia Feb 25, 2009 08:24 AM 
had her map the network drive but it gives her an 
error message"no network access could be found" 

available hours:
today until 10am

has a class at 10am, she needs a file on her H-
drive, a powerpoint presentation.
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