Service Request Ticket - # 30739

Service Request Information

CONTACT Name Maroney, Elisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2009 08:38 AM
Department Deaf Studies and Professional Studies Phone 88735
Location Email maronee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20071110[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
Serial No. SW88176MQZE3 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC

Wired NIC 00:1F:F3:4F:B4:E4


Wireless NIC 00:1E:C2:C5:C7:A2


Bluetooth NIC 00:1E:C2:99:40:44


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public

Entered by Date Memo
Adam Shinn Apr 15, 2009 12:00 PM
Status changed from (1) Pending to (5) Completed
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Adam Shinn Apr 15, 2009 12:00 PM
Called and she said she doesn't think this is an
issue, closing this task.
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Adam Shinn Apr 01, 2009 11:53 AM
called and left a VM
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Adam Shinn Mar 04, 2009 04:52 PM
Task reassigned to Adam Shinn.
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Cinthya Mendez-Garcia Mar 04, 2009 09:18 AM
called saying she can open word and documents on 
her computer,but now she cannot open attached 
word documents on emails. 

available times:
not available between 1-2:30pm
tomorrow not available until 11am
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Octavio Cervantes Mar 03, 2009 09:24 AM
Task reassigned to UCS Tech.
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Octavio Cervantes Mar 03, 2009 09:24 AM
Status changed from (5) Completed to (1) Pending
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Octavio Cervantes Mar 03, 2009 09:24 AM
She can now open word, but she cannot open any
attachments from her email. She is able to open
documents already on her computer though. 
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Patrick Shanley Mar 02, 2009 10:01 AM
Task reassigned to Patrick Shanley.
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Patrick Shanley Mar 02, 2009 10:01 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Stanley Ratcliff Feb 27, 2009 09:51 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Stanley Ratcliff Feb 27, 2009 09:49 AM
Called and left a VM
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Cinthya Mendez-Garcia Feb 25, 2009 08:40 AM
she will see if she can work on another machine 
at this time. 
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Cinthya Mendez-Garcia Feb 25, 2009 08:40 AM
says she gets the message "microsoft word has 
encountered a problem and had to close, we are 
sorry for the inconvinience" 

she has tried rebooting her machine, same message 
comes up when trying to open word. 

available hours:
today until 9am.
not available between 12-2:30am. 
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