Service Request Ticket

Service Request Information

CONTACT	Name	West, Ryan	Date	Feb 25, 2009 09:04 AM
	Department	Financial Aid	Phone	88476
	Location		Email	westr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080593 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	6D23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642, transfered from W#20030422 Adobe InDesign V3.0 WIN from P0047835
	Wired NIC	00:21:70:48:B9:93

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Mar 03, 2009 10:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stanley Ratcliff	Mar 03, 2009 10:28 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Cinthya Mendez-Garcia	Mar 02, 2009 07:50 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Cinthya Mendez-Garcia	Mar 02, 2009 07:50 AM	called saying his available hours: anytime between 8am to 5pm except friday after 10am.	Add Attachment
Stanley Ratcliff	Mar 02, 2009 07:43 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Stanley Ratcliff	Mar 02, 2009 07:43 AM	Called and left VM and emailed	Add Attachment
Cinthya Mendez-Garcia	Feb 25, 2009 09:05 AM	says this is a new machine and noticed he does not have dreamweaver needs this to update the webpage. available hours: today until 5pm office is always open Sue has a key to his office if it is closed.	Add Attachment