Service Request Ticket - # 30742

Service Request Information

CONTACT Name Turner, Judy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2009 09:41 AM
Department Phone 88327
Location Email turnerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. BPW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:42:E7

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact rmeyer06@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Meyer
Email

Public
Entered by Date Memo
Ryan Meyer Feb 26, 2009 03:44 PM 
Status changed from (1) Pending to (5) Completed
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Ryan Meyer Feb 26, 2009 03:44 PM 
Installed updates. Set IE as default browser.
Problems resolved.
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Ryan Meyer Feb 26, 2009 12:22 PM 
Task reassigned to Ryan Meyer.
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Chris Marsaglia Feb 26, 2009 12:05 PM 
Priority changed from (3) Priority to (2) High Priority.
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Chris Marsaglia Feb 26, 2009 12:05 PM 
She is unable to do her work, she needs her 
computer fixed as soon as possible. She would 
atleast like someone to call her and say that the 
problem wont be fixed within the remaining week.
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Cinthya Mendez-Garcia Feb 25, 2009 09:43 AM 
is filling in for shirley in the admin building 
room#106D

tried clicking on the banner icon on the desktop 
but it does not work. 

she has tried re-creating the icon but still does 
not work. she has also tried rebooting.

available hours:
would like someone to contact her through phone 
88327
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