Service Request Ticket - # 30745

Service Request Information

CONTACT Name Twyman, Todd   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2009 11:05 AM
Department Phone 88913
Location Email twymant@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20071220[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz 4M VT 1333MHz FSB
Serial No. 6HVTGG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003

Wired NIC 00:1E:C9:7C:C3:98


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact rmeyer06@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Meyer
Email

Public

Entered by Date Memo
Adam Wehner Feb 26, 2009 12:34 PM
Ryan is over working on this.
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Ryan Meyer Feb 26, 2009 12:21 PM
Status changed from (1) Pending to (5) Completed
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Ryan Meyer Feb 26, 2009 12:21 PM
Set up Java connector and showed him how to add
icons to the quick launch and change several other
user preferences.
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Ryan Meyer Feb 26, 2009 12:21 PM
Upon Arrival, Todd Twyman had message on answering
machine from Big Adam saying his machine was all
ready to go. Tested machine myself, everything is
working, was re-imaged. I am returning the machine
to him now.
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Audrey Sundkvist Feb 26, 2009 11:43 AM
Task reassigned to Ryan Meyer.
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Ryan Meyer Feb 26, 2009 11:04 AM
Called, no answer. Am going to building now to see
if Administrative assistant can let me access the
computer.
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Adam Shinn Feb 25, 2009 03:48 PM
Called, no answer. Will call back in a couple min.
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Joan Guralnick Feb 25, 2009 11:40 AM
I called and asked him to unplug the yellow 
cord.  He said he would
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Casey Sonflieth Feb 25, 2009 11:08 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Casey Sonflieth Feb 25, 2009 11:08 AM
When he logs into his desktop on his office 
computer it takes a while and the tool bar on the 
bottum of the screen and start menu is not there. 
neither are the icon on there too.
but his document are on his screen though

Comp:20071220[Edit Inv]

he is stuck and cannot do anything until it is 
fixed.

Phone: 8-8913
Email:tnymant@wou.edubut he cannot even get into 
the internet.
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