Service Request Ticket

Service Request Information

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Oct 16, 2009 10:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Oct 16, 2009 10:22 AM	Her Computer was replaced	Add Attachment
Tricia Flaherty	Sep 29, 2009 12:18 PM	still pending under SR#33761 if she calls in put any notes under that request I am monitoring its progress and will close this task once that one has been completed	Add Attachment
Tricia Flaherty	Sep 25, 2009 10:55 AM	GFA setup is under SerReq#33761	Add Attachment
Audrey Sundkvist	Feb 25, 2009 02:17 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Audrey Sundkvist	Feb 25, 2009 02:17 PM	Tricia, was this user somehow overlooked for machine replacement? Her and Deb from Humanities were hassling me about the decrepit nature of Uma's machine while I was there for another SR (30738).	Add Attachment
Audrey Sundkvist	Feb 25, 2009 01:48 PM	SR#30738 was the Malware task.	Add Attachment
Audrey Sundkvist	Feb 25, 2009 01:47 PM	She has a 4600. It is 6 years old. I told her that it seemed faster than before I imaged it (I imaged it this morning because it had a LOT of Malware).	Add Attachment
Casey Sonflieth	Feb 25, 2009 01:13 PM	She said that you had just reset everything up on her computer and got it working, but now she said that it is running very slow. and she is not able to do anything like download any files and print them. she said that is had the mal ware infection. Comp:20030832 Phone:8-8377 Email:shrestu@wou.edu	Add Attachment