Service Request Ticket

Service Request Information

CONTACT	Name	Smith, William (Doug)	Date	Feb 25, 2009 03:01 PM
	Department	Social Science	Phone	88372
	Location		Email	smithw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040559 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 700m Intel Pentium M, 12.1in WXGA
	Serial No.	76DMK61	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office 2003 Pro from P0050950
	Wired NIC	00:0B:7D:12:BE:C6

TECHS	Submitted by	Adam Stubblefield	Contact	astubblefield08@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Mar 16, 2009 09:59 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Mar 16, 2009 09:59 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Ryan Johnson	Mar 10, 2009 02:22 PM	Task reassigned to UCS Tech.	Add Attachment
Ryan Johnson	Mar 10, 2009 02:22 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Ryan Johnson	Feb 28, 2009 10:17 AM	He had verbally told me he didnt need any software. Previous software on the laptop was from the previous user. Called him and asked if he needed any specific software, such as Adobe or Dreamweaver. Currently awaiting a response.	Add Attachment
Ryan Meyer	Feb 26, 2009 03:18 PM	Need to install software onto new machine in his office. New machine #20070866 from old machine #20040559. Called and left message asking for times of availability for software install.	Add Attachment
Adam Stubblefield	Feb 25, 2009 03:03 PM	Task reassigned to Ryan Johnson.	Add Attachment