Service Request Ticket - # 30758

Service Request Information

CONTACT Name Gingerich, Terry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 26, 2009 07:57 AM
Department Criminal Justice Phone 88854
Location Email gingert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060217[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 1P2CVB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A4:CA:D2

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Feb 26, 2009 11:37 AM 
Status changed from (1) Pending to (5) Completed
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Audrey Sundkvist Feb 26, 2009 11:27 AM 
His NIC wasn't connecting. It said "Media
Disconnected" when you did an ipconfig. So I
uninstalled it then rescanned for hardware changes
in the device manager and it worked after that. I
ran gpupdate /force just in case. He also asked me
about remoting in. I demoed how to do that for
him, which he seemed comfortable with.
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Joan Guralnick Feb 26, 2009 11:07 AM 
Gingerich called again and was wanting someone to 
go over to his office now ASAP
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Audrey Sundkvist Feb 26, 2009 11:07 AM 
Task reassigned to Audrey Sundkvist.
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Chris Marsaglia Feb 26, 2009 09:41 AM 
He will in his office by 10:40. He is needing to 
get into his folder immediately.
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Richard Kavanagh student Feb 26, 2009 08:16 AM 
Called and left a voice mail asking for availability.
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Richard Kavanagh student Feb 26, 2009 08:14 AM 
Priority changed from (1) Highest Priority to (2) High Priority.
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Richard Kavanagh student Feb 26, 2009 08:14 AM 
as long as his class is running, this task is no
longer Highest Priority.
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Richard Kavanagh student Feb 26, 2009 08:14 AM 
I went down to HSS 107 and there was no one there.
I'm going to leave him a voice mail asking for
times we could take a look at this.
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Chris Marsaglia Feb 26, 2009 08:05 AM 
He called from his class room and said that he 
was able to access his file from that computer, 
the one in the class room.
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Chris Marsaglia Feb 26, 2009 08:00 AM 
Can not access his My Documents folder and has 
tried opening it through multiple paths. The 
Cougar Drive is unavailable to him. He is 
teaching a class at 8 this morning and can not 
teach with the documents within that folder. His 
class in rm HSS 107.
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