Service Request Ticket - # 30759

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 26, 2009 08:13 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070433[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 7CYXYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:69:45:8E

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Adam Shinn Mar 02, 2009 02:54 PM 
Status changed from (1) Pending to (5) Completed
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Adam Shinn Mar 02, 2009 02:54 PM 
re-installed sophos, updated fine.
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Adam Shinn Feb 28, 2009 11:51 AM 
She didn't have SP3.. Installing now, should fix
this issue.
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Adam Shinn Feb 27, 2009 04:39 PM 
she went home early apparently... will try again
Monday
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Adam Shinn Feb 27, 2009 02:30 PM 
Angie is in a meeting until 4
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Adam Shinn Feb 27, 2009 01:37 PM 
Task reassigned to Adam Shinn.
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Chris Marsaglia Feb 26, 2009 12:42 PM 
****This is an email****
Why did you close this task? I still can not 
update sophos. 
 
Angie Barry
Office Coordinator
Werner University Center
503.838.8064 phone
503.838.8427 fax
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Chris Marsaglia Feb 26, 2009 12:41 PM 
Task reassigned to UCS Tech.
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Chris Marsaglia Feb 26, 2009 12:41 PM 
Status changed from (5) Completed to (1) Pending
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Adam Shinn Feb 26, 2009 11:31 AM 
Status changed from (1) Pending to (5) Completed
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Adam Shinn Feb 26, 2009 11:31 AM 
updated fine
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Adam Shinn Feb 26, 2009 11:10 AM 
Task reassigned to Adam Shinn.
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Chris Marsaglia Feb 26, 2009 08:14 AM 
"Sophos Protection Update has failed."
She has tried to update this morning and 
yesterday and it just is not working.
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