Service Request Ticket - # 30768

Service Request Ticket - # 30768

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Service Request Information

CONTACT	Name	Harding, Julie	Date	Feb 26, 2009 01:12 PM
	Department	VP Academic Affairs/Provost	Phone	88807
	Location		Email	hardinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080668 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	F3P4WF1	Description	Dell Latitude E6400, 2.53GHz, 6M, 1066MHz FSB
	Serial No.	F3P4WF1	Location	PDR Bin
	CPU	Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)
	OS	Unknown	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069163 installed as Office Pro 2003
	Wired NIC	00:21:70:E1:A5:4F
	Wireless NIC	00:21:5D:CA:D7:02

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Mar 23, 2009 12:21 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Mar 23, 2009 12:21 PM	Completed.	Add Attachment
Dale Goodell	Mar 23, 2009 12:21 PM	Had to activate the license key for Creative Suite.	Add Attachment
Dale Goodell	Mar 23, 2009 09:43 AM	Installed Creative Suite 3 onto new laptop and delivered. Need to uninstall from old laptop.	Add Attachment
Dale Goodell	Mar 19, 2009 12:01 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Mar 19, 2009 12:00 PM	Placed call; left voice mail asking her to contact me to discuss additional software needs.	Add Attachment
Tricia Flaherty	Mar 19, 2009 10:23 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Mar 19, 2009 10:22 AM	She is asking about this today and it has been in tech area for two weeks, Please get this delivered today	Add Attachment
Kevin Elmore	Mar 18, 2009 11:52 AM	This computer is in box#6 in its case.	Add Attachment
Kevin Elmore	Mar 18, 2009 11:50 AM	Status changed from (3) Order in Process to (6) Ready to Deliver	Add Attachment
Kevin Elmore	Mar 17, 2009 11:58 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Kevin Elmore	Mar 17, 2009 11:57 AM	Currently being imaged with 3-4-09_e6500.gho.	Add Attachment
Adam Shinn	Feb 27, 2009 04:27 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 26, 2009 01:26 PM	This will be in tech inbox #7 with New Equip Form This is the same model that we recently delivered to Dr. Neely in the Provost's Office	Add Attachment