Service Request Ticket - # 30769

Service Request Information

CONTACT Name Girod, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 26, 2009 01:20 PM
Department College of Education Phone 88518
Location Email girodm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080620[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
Serial No. SQP8490SBZE6 Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software MS Office MAC 2008 from P0068701, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand)

Wired NIC 00:23:32:96:0A:C9


Wireless NIC 00:23:12:1D:7C:8E


Bluetooth NIC 00:23:12:42:92:C0

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Mar 17, 2009 03:29 PM 
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Mar 17, 2009 02:57 PM 
****This is an email****
Hello,

This is Richard from UCS. I'm e-mailing to check
up on the profile transfer that was performed when
I finished your mac setup. I just wanted to be
sure that all of your files moved over properly
and you hadn't been having any more problems on
this system.

You can contact me by e-mail at
rkavanagh08@wou.edu or you can leave a message for
me by calling the help desk at extension 88925 and
referencing your service request number 30769.

If you haven't gotten back to me by the end of the
week I'll assume that everything is working fine
and will close the task.

Thank you for your time,
Richard Kavanagh
University Computing Services
Lead Student Technician
rkavanagh08@wou.edu
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Richard Kavanagh student Feb 27, 2009 04:04 PM 
This mac was not set up before it was delivered.
It was using an auto-login account with a
non-standard password. I had to name and bind it,
set up the admin account, and transfer all 44 GB
of data from his old mac over to his new profile.

I went over today to make sure that all the files
transferred properly. It seems that they did but I
didn't want to delete the old files until I had
Mark test it out to be sure it all worked. If
something went wrong the data is all in the trash
on the root profile.
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Ryan Meyer Feb 26, 2009 05:46 PM 
Task reassigned to Richard Kavanagh.
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Ryan Meyer Feb 26, 2009 05:46 PM 
Set up administrator rights and copied old profile
to new profile. Ned to go in tomorow and finalize
setup.
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Ryan Meyer Feb 26, 2009 04:14 PM 
Task reassigned to Ryan Meyer.
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Brian Berkley Feb 26, 2009 02:51 PM 
Sent email.
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Brian Berkley Feb 26, 2009 02:48 PM 
Computer not in AD with that WOU#.
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Chris Marsaglia Feb 26, 2009 01:25 PM 
He got a new machine and needs to a few 
applications installed on his new machine. He 
says that he had Administrative power on his old 
machine and would make it a lot simpler to 
install the things he needs if he still had those 
powers given unto him.
He would like the be handle "Hastily."
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