Service Request Ticket - # 30771

Service Request Information

CONTACT Name Smiles, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 26, 2009 03:58 PM
Department College of Education Phone 88526
Location Email smilest@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040693[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 83T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:14:5F

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 10, 2009 08:02 AM 
Tracy emailed back:

It's fine.  Only acts up when trying to print 
from the IRB site.  Apparently my computer 
prefers Internet Explorer for this. 

I told her to call 8-8925 and create a task if 
the IRB printing problem is an issue.
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Teresa Hutchinson Apr 09, 2009 02:17 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Apr 09, 2009 02:17 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Apr 09, 2009 02:17 PM 
Emailed Tracy:

Hi Tracy,

We were just checking in on the service request 
we have for you, #30771, to see if this was still 
occurring for you.  It was regarding printing 
strange things and reducing character size, etc.
 
If this is still happening for you, just give us 
a call at 8-8925 and we will reopen the task for 
you.
 
Thanks!
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Kevin Elmore Mar 31, 2009 04:11 PM 
I referred her to use different browers.  She was 
using Firefox.
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Stephen Pierce Mar 30, 2009 12:39 PM 
left vm - will close in 1 week if no reply
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Stanley Ratcliff Mar 09, 2009 10:50 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Stanley Ratcliff Mar 09, 2009 10:50 AM 
Called and left VM asking for availability times.
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Ryan Meyer Mar 03, 2009 11:10 AM 
Task reassigned to UCS Tech.
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Ryan Meyer Feb 27, 2009 02:58 PM 
Task reassigned to Ryan Meyer.
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Chris Marsaglia Feb 26, 2009 04:03 PM 
She tried printing on another printer but the 
same prolem is occuring. She speculates that it 
might have to do with problems with the website.
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Chris Marsaglia Feb 26, 2009 04:02 PM 
The last page of the IRB, there is a check list 
that allows you to print. But when it prints, the 
first page is extremely tiny, and the following 
pages, text is cut off. She uses a desk Jet 6940 
that is in her office. She has multiple students 
that are having a lot of problems with the IRB 
website.
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