Service Request Ticket

Service Request Information

CONTACT	Name	Wade, Philip	Date	Feb 27, 2009 07:40 AM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050794 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	FPW5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700, Photoshop Elements v4.0 WIN License and Premiere Elements v2.0 WIN license from P0056366
	Wired NIC	00:12:3F:95:22:A2

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Mar 01, 2009 05:30 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Mar 01, 2009 05:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Mar 01, 2009 05:30 PM	Netbios service was turned off on his system, which prevented drive mapping from occuring.	Add Attachment
Brian Berkley	Feb 27, 2009 10:47 AM	Left VM.	Add Attachment
Casey Sonflieth	Feb 27, 2009 07:45 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Feb 27, 2009 07:45 AM	On his Computer in his office the K drive is not showing up at all and has not for about a week. it has all of his students work on there the K drive is under class folders. and it is how he does grading. He is available from today until 2pm but not from 12 to 1 today he is in class in room NS 101.if you want, you can go into the class while he is teaching and he can let you in his office. Phone:8-8225 Email:wadep@wou.edu	Add Attachment