Service Request Ticket - # 30793

Service Request Ticket - # 30793

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Service Request Information

CONTACT	Name	Davies, Paddi	Date	Mar 02, 2009 08:55 AM
	Department	The Research Institute	Phone	88778
	Location		Email	daviesp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070443 (opens in a new window)	Bldg/Room	TODD 202
	Service Tag	BVC61F1	Description	Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	BVC61F1	Location	Paddi Davies
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS		Software	Windows dongraded to XP Pro sp2, Office from TRI site license
	Wired NIC	00:1A:A0:6F:DB:8F

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Mar 05, 2009 10:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Mar 05, 2009 10:22 AM	I went by and fixed these issues. She needed the outlook connector run, her bookmarks imported from IE and filemaker pro 8 installed under TRI license.	Add Attachment
Chris Marsaglia	Mar 05, 2009 09:11 AM	She is in her office currently waiting for Richard.	Add Attachment
Richard Kavanagh student	Mar 04, 2009 04:43 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Casey Sonflieth	Mar 04, 2009 10:27 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Mar 04, 2009 10:27 AM	SHe really needs someone to come over today it is important. she is in her office pretty much all day. and if her door is closed then just knock because she is on a conference call, but you can still come in. Todd Hall rooom 202	Add Attachment
Casey Sonflieth	Mar 03, 2009 03:44 PM	She called back on the phone asking if someone is available to come today form now till 5pm	Add Attachment
Jeff Sawyer	Mar 03, 2009 12:03 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Jeff Sawyer	Mar 03, 2009 12:03 PM	Only time she is available from 1-2pm and from 230-5pm.	Add Attachment
Stanley Ratcliff	Mar 03, 2009 11:55 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Stanley Ratcliff	Mar 03, 2009 11:55 AM	Called and left VM	Add Attachment
Cinthya Mendez-Garcia	Mar 02, 2009 08:58 AM	says she needs this to be fixed because she cant access her email.	Add Attachment
Cinthya Mendez-Garcia	Mar 02, 2009 08:57 AM	she said that her machine was reformated friday says outlook is on her machine but she does not know how to install it. says her bookmarks are no longer showing up. available hours: available today until 5pm.	Add Attachment