Reimaged it, updated it, and installed all the
latest drivers.  Returned it to her.  She
mentioned that she may need some additional
software, but wasn't sure at the moment.  Will
contact later.

She called again on 3-9-09 at 3:16pm and wants it 
today.  She said if need be, the updates can be 
done at a later time.  She wants to be contact 
today about the situation.  She will be in her 
office today until 5pm.

called to check on the status of this task, would 
like to have her machine by early monday morning. 

Re-imaged it.  Will update accordingly.

I called and left VM asking for a good time for us
to pick up her computer is. Told her we would pick
it up and fix it so we really only need a pickup time.

grabbed wrong task. sorry. Cannot complete by end
of today.

Priority changed from (3) Priority to (1) Highest Priority.

Task reassigned to UCS Tech.

Task reassigned to Stanley Ratcliff.

She tried to print a basic word document and was 
unable because there weren't any printers 
available to choose from the control panel. She 
said she restarted her laptop and this is the 
first time anything like this has happened