Service Request Ticket - # 30800

Service Request Information

CONTACT Name Smith, William (Doug)   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2009 11:42 AM
Department Social Science Phone 88372
Location Email smithw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070866[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 6MWV3G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, DOUG Smith had: Adobe Creative Suite Prem from P0050950 From W#20040559, Endnote v8 from P0051016 From W#20040559, 1 license of Anthropac 4 from P0055951 From W#20040559

Wired NIC 00:1E:C9:7A:85:5A

TECHS Submitted by Kate Bappe Contact kbappe@wou.edu 88069
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Ryan Meyer Mar 04, 2009 04:19 PM 
Status changed from (1) Pending to (5) Completed
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Ryan Meyer Mar 04, 2009 04:19 PM 
Upon arrival said everything was working properly.
Tested it while I was there to confirm.
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Ryan Meyer Mar 04, 2009 04:18 PM 
Task reassigned to Self Resolved.
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Ryan Meyer Mar 04, 2009 03:58 PM 
Task reassigned to Ryan Meyer.
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Kate Bappe Mar 02, 2009 11:44 AM 
He is having trouble opening Powerpoint on his 
new computer. This is the only program he is 
having trouble opening. There is no error message 
it just doesn't open. The wou number is 20070866[Edit Inv].
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