Service Request Ticket - # 30802

Service Request Information

CONTACT Name Sullivan-Vance, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2009 11:59 AM
Department Student Success & Advising Office Phone 88389
Location Email sullivak@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20060314[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 19in LCD Monitor #1907FP
Serial No. cn0cc2996418067q0qxa Location PDR

TECHS Submitted by Kate Bappe Contact kbappe@wou.edu 88069
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Jun 22, 2009 12:48 PM
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jun 22, 2009 12:48 PM
****This is an email****
Hi this is Lance with the University Computing
Services with Western Oregon. Im contacting you
about your task asking about a thumb drive error
popping up. This should not damage any of your
files on your thumb drive. If you would like i can
stop by and see the issue in person and try to
find a fix, but your thumb drive should be just
fine. It is most likely a application for easy
access that is being blocked.

Thank you,
UCS
Student Tech Lance
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Lance Jewett Jun 22, 2009 12:34 PM
Task reassigned to Lance Jewett.
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Richard Kavanagh student Jun 22, 2009 10:17 AM
Task reassigned to UCS Tech.
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Ryan Meyer Mar 04, 2009 04:26 PM
Task reassigned to Ryan Meyer.
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Kate Bappe Mar 02, 2009 12:02 PM
Error message
"application failed to initialize properly click 
ok to terminate" 
She has used the drive on her computer before and 
there was no error message.
She is just worried to loose or effect the files 
saved on the thumb drives. If this is no problem 
just a phone call or email will work fine she 
says. 
wou number 20060314[Edit Inv]
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