Service Request Ticket - # 30811

Service Request Information

CONTACT Name Richards, Kristi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2009 02:37 PM
Department Business Services Phone 88284
Location Email richardk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040360[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description Sun Ray 1g Ultra-Thin Client #BAE-110-00
Serial No. MB043030640 Location Unknown

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:86:7D:1B

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Mar 09, 2009 08:15 AM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Mar 09, 2009 08:15 AM 
Status changed from (1) Pending to (5) Completed
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Cinthya Mendez-Garcia Mar 06, 2009 09:57 AM 
Task reassigned to UCS Tech.
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Cinthya Mendez-Garcia Mar 06, 2009 09:57 AM 
Status changed from (5) Completed to (1) Pending
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Cinthya Mendez-Garcia Mar 06, 2009 09:57 AM 
having the same problems with thin clients. says 
it is locked and only can be unlocked by an 
administrator now all three computers are turning 
white. 

located in the first floor across cashiers. Same 
machines that were called before. 

availabel times:
8am-5pm.
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Adam Shinn Mar 02, 2009 03:57 PM 
Status changed from (1) Pending to (5) Completed
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Adam Shinn Mar 02, 2009 03:54 PM 
20060571[Edit Inv] is the thin client I used to replace
20040365[Edit Inv].. it is working fine so it seems to be a
problem with the thin client.
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Adam Shinn Mar 02, 2009 03:04 PM 
40365 is the only one not responding. the other
two worked fine.
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Adam Shinn Mar 02, 2009 03:03 PM 
40365
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Adam Shinn Mar 02, 2009 02:56 PM 
Task reassigned to Adam Shinn.
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Richard Rogers Mar 02, 2009 02:39 PM 
WOU#20040360[Edit Inv], 20040366[Edit Inv], 20060365[Edit Inv].  Tried 
restarting them and that doesn't work.
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