Service Request Ticket - # 30813

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2009 03:24 PM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050342[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. BJ1R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software DREAMWEAVER 8 from P0055214

Wired NIC 00:12:3F:89:B1:8F

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact swartzer@wou.edu 88795

Tracking

Entered by Date Memo
Ron Swartzendruber
Email

Public
Entered by Date Memo
Ron Swartzendruber Mar 11, 2009 04:12 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Ron Swartzendruber Mar 11, 2009 04:12 PM 
Met with her; she's satisfied now.
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Ron Swartzendruber Mar 04, 2009 03:03 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Ron Swartzendruber Mar 04, 2009 03:03 PM 
Emailed her instructions.  waiting to hear back
whether it worked.
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Brian Berkley Mar 04, 2009 12:48 PM 
Task reassigned to Ron Swartzendruber.
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Richard Rogers Mar 02, 2009 03:25 PM 
She is using Remote desktop connection to use 
Contribute to change her websites.  She does not 
have access to those websites
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