Service Request Ticket

Service Request Information

CONTACT	Name	Canales, Tony	Date	Mar 03, 2009 02:04 PM
	Department		Phone	88471
	Location		Email	canalesa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070781 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
	Serial No.	1HF61G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0065410 installed as Office Pro 2003
	Wired NIC	00:1E:C9:64:1F:29

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	rjohnson07@wou.edu	88925

Entered by	Date	Memo
Ryan Johnson			Email Public
Entered by	Date	Memo
Ryan Johnson	Mar 10, 2009 03:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Johnson	Mar 10, 2009 03:04 PM	The problem corrected itself, but he was getting run dll32 errors. Was able to correct them with dial-a-fix, also delivered a USB cable for his printer.	Add Attachment
Brian Berkley	Mar 09, 2009 04:41 PM	Task reassigned to Ryan Johnson.	Add Attachment
Brian Berkley	Mar 04, 2009 05:30 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Mar 04, 2009 05:30 PM	Sent email and left VM.	Add Attachment
Brian Berkley	Mar 04, 2009 05:27 PM	System issues, likely netbios service disabled.	Add Attachment
Casey Sonflieth	Mar 03, 2009 02:06 PM	on his computer he opens the my computer file and none of the networks are showing up. Phone: 8-8052 Email:canalesa@wou.edu	Add Attachment