Service Request Ticket

Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	Mar 03, 2009 02:07 PM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031292 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600 P4 2.8GHz
	Serial No.	1FJQ051	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office from P0047835
	Wired NIC	00:0C:F1:FA:68:72

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Mar 09, 2009 01:11 PM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Mar 09, 2009 01:11 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Brian Berkley	Mar 04, 2009 01:27 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	Mar 04, 2009 01:27 PM	**This is an email** Sue, You can open it read only, save it to a new file name, and then make changes. This happens when the connection to the samba server drops while a file is open. Once you have the file renamed, let us know so the unix admins can delete the old file, then you can rename it back to its original name.	Add Attachment
Casey Sonflieth	Mar 03, 2009 02:11 PM	She will be out of the office till about 3:30pm today. she said if you can leave instructions over the phone that will be fine too.	Add Attachment
Casey Sonflieth	Mar 03, 2009 02:09 PM	When she is trying to open the Excel file on her computer it gives her a message: the name of the file is locked for editing by western oregon university she also says that you can open it for read only. Phone:8-8690 Email:denoyes@wou.edu	Add Attachment