Service Request Ticket - # 30839

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2009 03:48 PM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051153[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB00CE Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:8F:67

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public
Entered by Date Memo
Ryan Johnson Mar 03, 2009 04:44 PM 
Status changed from (1) Pending to (5) Completed
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Ryan Johnson Mar 03, 2009 04:44 PM 
Was resolved after a restart.
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Ryan Johnson Mar 03, 2009 04:09 PM 
Task reassigned to Ryan Johnson.
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Casey Sonflieth Mar 03, 2009 03:53 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Casey Sonflieth Mar 03, 2009 03:52 PM 
she logged back in and she can see the text in 
her word document but it is frozen again.

there are 3 other thin clients that are doing the 
same thing to students
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Casey Sonflieth Mar 03, 2009 03:50 PM 
there is a student that is on the thin client and 
it is freezing up and not doing anything.

Phone: 8-8899
Email:parparj@wou.edu
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