Service Request Ticket

Service Request Information

CONTACT	Name	Weston, Breanna	Date	Mar 03, 2009 09:14 PM
	Department		Phone	88657
	Location		Email	westonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060093 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	BZ0GP11	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:3C:76:6A

TECHS	Submitted by	Adam Bates	Contact	abates@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Mar 04, 2009 04:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Shinn	Mar 04, 2009 04:20 PM	All the thin clients are working fine.	Add Attachment
Adam Shinn	Mar 04, 2009 04:08 PM	Task reassigned to Adam Shinn.	Add Attachment
Brad Dougherty	Mar 04, 2009 03:37 PM	Task reassigned to UCS Tech.	Add Attachment
Brad Dougherty	Mar 04, 2009 03:37 PM	Possibly a dead thin client. A tech needs to go and investigate.	Add Attachment
Brian Berkley	Mar 04, 2009 01:52 PM	Task reassigned to Network Support.	Add Attachment
Brian Berkley	Mar 04, 2009 01:52 PM	Kiosk thin client server needs looked at?	Add Attachment
Adam Bates	Mar 03, 2009 09:16 PM	The display is on but is not receiving any input.	Add Attachment