Service Request Ticket

Service Request Information

CONTACT	Name	Darby, Cheri	Date	Mar 04, 2009 08:47 AM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080472 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	89JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, Cybele-z/Scope classic emulator from P0073393
	Wired NIC	00:21:70:6F:EF:F0

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Mar 04, 2009 03:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Shinn	Mar 04, 2009 03:42 PM	Skype is installed.	Add Attachment
Adam Shinn	Mar 04, 2009 02:48 PM	Task reassigned to Adam Shinn.	Add Attachment
Cinthya Mendez-Garcia	Mar 04, 2009 08:49 AM	would like to have this installed to instant message instead of having switchboard open and having to call people on the phone. says it is not on her machine, I had her look in the all programs but it is not shown in there. available hours: 8am-5pm the machine is in the cashiers office.	Add Attachment